Question 1

When do I pay?

Accepted Answer

After you place an order, we'll send you the first draft of your new resume. Once you view and are satisfied with the progress on your resume, we ask that you make payment. We'll then provide up to two additional revisions of your resume and complete any additional services that you ordered (e.g. cover letter, LinkedIn profile, interview preparation). ​Other companies in our industry require full payment up-front, without any guarantee that you'll will be satisfied with their work. Our business model is different. We stand behind the quality of our work, and we work with you in a way that demonstrates our commitment to your satisfaction.

Question 2

How long does it take?

Accepted Answer

Turnaround time is how quickly you'll receive the first draft of your new resume, and the clock starts when you place your order. Turnaround times vary based on package:TopStack Propel: 3 business daysTopStack Launch: 5 business daysFor example, a TopStack Propel order placed Monday means your first draft is ready by end of day Thursday.Need it faster? Our Expedited Turnaround add-on guarantees your first draft within 24 hours of placing your order. If we miss that window, we'll refund the expedited fee and keep your order prioritized until it's done.Keep in mind: your timeline can shift depending on your situation (e.g. we need more information from you to draft your resume, or a scheduled call gets pushed back). We appreciate your understanding when this happens.

Question 3

Do you offer payment plans or buy-now-pay-later options?

Accepted Answer

Yes, we partner with Affirm and Klarna for clients to split their payments into installments over time. This is not available for our TopStack Recruiter package.

Question 4

How do I communicate with my writer?

Accepted Answer

Email is the standard form of communication. However, you can add a 30-min phone consultation to your order for $40.

Question 5

Do you work in my industry?

Accepted Answer

Yes :)
 
Our team of 100+ professional writers have worked with clients in all industries and at all experience levels.
 
In the (very) rare event that we don't have someone with experience writing in your field, we'll reach out to you after placing an order.

Question 6

Do you have samples of your work?

Accepted Answer

Yes, we do. View our most popular samples here.

Question 7

Where can I read your reviews?

Accepted Answer

You can read our reviews on our reviews page, Trustpilot, and Shopper Approved.

Question 8

Do you offer services for returning clients?

Accepted Answer

Yes, we offer a variety of services at a discount for returning clients. You can view a list of services and pricing by clicking here.

Question 9

How can I contact you?

Accepted Answer

You can email us at support@topstackresume.com or call us at 1-800-568-7708. Our business hours are Monday through Friday from 10am to 6pm EST.
 
You can also try visiting our FAQ page for answers to common questions.

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